Frequently Asked Questions
Frequently Asked Questions
Orders
Can I change or cancel my order?
Yes, as long as your order hasn't been dispatched, you can request a change or cancellation. Please contact our Customer Care Team at vvti.india@gmail.com or +91 8178188418 with your order number at the earliest, as some orders are shipped immediately.
What happens if an item I ordered is out of stock?
While it’s rare, if an item becomes unavailable after your order is placed, our Customer Care Team will get in touch. A full refund will be processed to your original payment method within 10–15 working days.
How can I check the status of my order?
You’ll receive regular updates via email. For additional assistance, reach out to us at vvti.india@gmail.com or +91 8178188418.
Shipping
Is there an additional shipping charge?
We offer free shipping across India on all orders.
How long will it take for my order to reach me?
We dispatch orders within 2 working days (Monday to Friday). Delivery takes 3 to 14 working days, depending on your location.
Will all the items in my order arrive in the same package?
Yes, we aim to ship all items in a single package for your convenience.
Returns & Exchanges
Which items are eligible for return or exchange?
We do not offer monetary returns or refunds after an order being placed, but we do offer exchanges on most items. You must inform us within 3 working days from the delivery date. Returned products must be unused, unwashed, and in original packaging with tags intact. Items bought during sale or promotional periods are eligible for store credit only.
What if I receive a damaged, defective, or incorrect product?
If this happens, email us within 48 hours at vvti.india@gmail.com or contact us via WhatsApp at +91 8178188418 with supporting images. We’ll resolve it promptly.
Do you offer reverse pickup?
Currently, we do not offer reverse pickup. Please courier the product back to us at your own cost—we will reimburse ₹100 as store credit.
What is the process to exchange a product?
Contact us at vvti.india@gmail.com or +91 8178188418 with your order number, product details, and reason for exchange. We’ll guide you through the process.
How long will it take to process my exchange or return?
Please allow up to 6 working days for us to process your return and issue a replacement or store credit as applicable.
